Returns & Exchanges
At Epetome, we want you to be completely satisfied with your purchase. If your new fashion find isn't a perfect fit, we offer a seamless 30-day return policy for all unworn items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn state.
Print and Attach Label
Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return package.
Drop Off and Track
Drop your package off at any authorized courier location; you will receive a notification once your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing